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How does our Dispute & Claim process work

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How does our Dispute & Claim process work?


If buyer doesn't receive the goods or the goods received are not as description, there are three-step dispute process for buyers to follow.


If for any reason a buyer is unsatisfied with an order from one of AliExpress' suppliers, immediate action can be taken,by following these basic procedures in their respective order,


1. Contact Supplier


2. Open a Dispute


3. File a Claim


When can I open a dispute?


* If supplier sent the products by DHL/UPS/TNT/FedEx, you can submit an "Open Dispute" from the 6th day to 23rd day after seller sent the goods out.


* If supplier sent the products by EMS/SF, you can submit an "Open Dispute" from the 6th day to 27th day after seller sent the goods out.


* If supplier sent the products by China Post/HK Post, you can submit an "Open Dispute" from the 6th day to 39th day after seller sent the goods out.


When can I file a Claim:


If you still couldn’t reach an agreement with supplier, you could submit a "File Claim" from :the 4th day to 15th day of the initial Open Dispute.


If you didn't cancel this dispute until 16th day, the dispute will automatically be submitted to AliExpress.com Dispute team










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