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Disputes & Refunds

Frequently Asked Questions about Refund

  1. Why I did not receive refund after I see Refund Completed on the order detail page?

Please note that Refund Completed means that AliExpress has completed the refund process from our side. Then, the refund process should be followed up by your correspondent bank or card issuer. Some bank or card issuer may need time for fund settlement circle. Normally, it will take 7 to 15 business days for you to get the refund after the order status is Finished.


If you are still unable to receive the refund after the timeline above, please directly contact your correspondent bank or card issuer for more information.

  1. Why the money I receive is less than the original refund amount?

AliExpress Buyer Protection service is free to buyers and ALiExpress does not charge any fees for any transactions.
 

However, the following fees are unable to be covered by AliExpress Buyer Protection: 
1.The foreign currency fee which was absorbed by your correspondent bank or card issuer
2.The commission absorbed by your correspondent bank or card issuer for each transaction
3.The floating exchange rate 

Please contact your bank for further information regarding the amount.

  1. Can AliExpress expedite the refund process?

No, AliExpress cannot expedite the refund process. The refund is processed by bank system automatically and it is not processed manually. Therefore, it is out of scope to expedite the process. Please wait with patience.

  1. My card has been expired or stolen, can you return the money to a new card

The refund is processed automatically by the system after the order is finished. To protect your fund, the refund can only be returned to your original card.

If this happens, please contact your bank as soon as possible. Your correspondent bank will help you walk through the process.

  1. Can AliExpress transfer my refund to a new order?

The refund is processed automatically by the system after the order is finished. To protect your fund, the refund can only be returned to your original payment account.

It is out of our scope to transfer the refund to another transaction.