How is feedback measured?
The AliExpress Feedback System has a number of different feedback indicators. Each is indicative of a different type of feedback information.
1. Star Rating
Star Ratings indicate the level of Member satisfaction completed transactions.
5 Stars = Excellent
4 Stars = Good
3 Stars = Fair
2 Stars = Poor
1 Star = Very Poor
5 and 4 Star Ratings are defined as positive feedback; 3 Star Ratings are defined as neutral feedback; 2 and 1 Star Ratings are defined as negative feedback.
2. Number of Ratings
The Number of Ratings is the number of Star Ratings a Member receives over a given time period.
3. Feedback Rate
The Feedback Rate is a percentage of each type of feedback a Member receives for a given time period. Each member has a Positive, a Neutral and a Negative Feedback Rate.
4. Feedback Score
The Feedback Score is the sum of all Star Ratings after they have been converted into points.
5 Star or 4 Star Ratings = +1 Point
3 Star Ratings = 0 Points
2 Star or 1 Star Ratings = -1 Point
5. Average Rating
The Average Rating is the sum of all Star Ratings divided by the total Number of Ratings received by a Member over a given period of time.
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